Organization: Zeitspace Inc for InFlight/IBM Team
Team: User Experience, Product Management, External Development Team, External Design Team
Role: User Experience Designer
Summary: As a UX Designer at Zeitspace, I collaborated with the InFlight design team to modernize the Manager Alerts portion of IBM’s PeopleSoft implementation. Several areas of the HR software had already been updated, providing established design components and patterns to work with. My role was to ensure the new interface aligned with these existing designs while also identifying opportunities to improve efficiency and usability.

Through research, iterative design, and close collaboration with stakeholders, we transformed a complex, outdated system into a streamlined and intuitive experience. By leveraging modern design patterns and eliminating friction points, we delivered a solution that enhanced accessibility, consistency, and overall user satisfaction.

Process

The process began with a deep dive into existing user insights, reviewing call notes and feedback gathered by the product manager. To further understand the experience firsthand, I explored the software using various accounts, stepping into the shoes of a manager navigating their workflow. This revealed key design challenges, like what I call modal inception, where managers could end up with four overlapping modals. This presented a clear opportunity to streamline interactions and improve efficiency.

To refine my understanding, I engaged the client with targeted questions, digging deeper into user needs and specific scenarios. Throughout the design phase, I collaborated closely with product managers and developers, conducting design reviews and iterating based on feedback. Leveraging existing design system components and introducing a few new elements where needed, we shaped a modernized, cohesive experience.

After several iterations the client approved the final designs. This set the stage for a more intuitive and efficient user experience.